FREQUENTLY ASKED QUESTIONS
WHAT IS INCLUDED IN AN OVERHAUL?
Each timepiece is given a full dismantle and first clean.
Each individual component is then checked and any necessary repairs made. Working surfaces are polished or burnished, springs are serviced and the escapement action is tested.
The movement is then put on test while the case and dial are cleaned.
Finally, depending on the clock or watch, the movement and case parts are finished to the original clockmakers intention and given a second thorough clean. After this, gloves or finger cots are used to handle the parts. The clock is assembled and oiled throughout with the correct oils and tested for a minimum of three weeks.
CAN THE DIAL BE RESTORED?
We are lucky to have a first class dial restorer working with the Clock Workshop team.
WHAT HAPPENS IF MORE PROBLEMS ARE FOUND IN MY CLOCK OR WATCH?
When you first bring us your timepiece it will be examined by a clock or watchmaker. A full list of faults is noted and a written estimate sent you for the work. We endeavour to stay with our original estimate and most repairs are included in the cost of a basic overhaul.
Occasionally a problem will be found that will necessitate an increase in cost, like cutting a new wheel or replacing a worn platform. You will always be informed of any likely extra cost before the work takes place.
IS THERE A GUARANTEE ON THE WORK?
All work is guaranteed for a minimum of one year.
The exception is damage caused by misuse or mainspring failure. Although happily rare, new and old mainsprings can break at any time and so cannot be guaranteed.
We ALWAYS use the best available mainsprings in our repairs.
HOW LONG WILL THE WORK TAKE?
The first estimate takes 2 - 3 weeks
There is currently a years waiting list before the timepiece is put on a repairer's list.
A general overhaul can take between 3 - 4 weeks depending on the amount of work necessary and complexity of the clock.
If the case and dial are being separately restored or a serious mechanical problem is found that requires new parts to be made, the time needed for the work will increase.
WILL STEVE PERSONALLY RESTORE MY CLOCK?
The Clock Workshop has 10 qualified and expert clock and watch makers, all chosen by Steve; many have trained and worked with him for years.
We cannot guarantee it will be Steve who mends your clock, but he examines every clock that comes into the shop and is always consulted to give his advice and discuss the restoration and conservation processes necessary for a successful repair.